My disappearance has made myself restless and so I promised myself last night to write this morning, no matter what ka!
Hope you all had some relaxing time during the weekend na ka. I was quite busy but got to learn a bit about our 'sharing economy'.
These days basically because of the hot weather, I decided to use my mobile app to call a cab. Yesterday, at my friend's house, I did it again.
After one driver accepted to take me to my destination, there was a statement saying something like this person 'is deaf or has hearing difficulties'. In that 5 minutes, it appeared twice before he arrived.
What would pop up on your mind ka?
My friend said it could be a challenge to talk with him if there was anything about the trip but we both agreed that using 'Notes' on my mobile could work as one good way to communicate with him...though he must be driving.
In any case, I was at least prepared. I was feeling good too that this type of business has been open up for people with disabilities of some form ka.
The trip went ok at first without us talking at all. The driver followed the route shown on the mobile app and then I noticed that the route wasn't the best as it unnecessarily went too far out.
I decided to talk with him!
He doesn't have any hearing impairment ka. I told him what was shown and he said he must have pressed the wrong button.
Um! Immediately I thought of how to make sure this error about the driver wouldn't occur ka...there should be some keywords to confirm with the user before they take any action, there could be some instructions during orientation or some experiences sharing within the group and with passengers too.....my mind went on and on ka.
The trip was much longer than usual and the app didn't really work well. If without my instruction, it could have gone even farther. I wrote to the company and got 20 baht credit for my next ride. My intention was to let them know what needed to be corrected but I guess we can expect to see the sharing economy that needs to engage passengers in some ways more often laew ka.
Happy Monday na ka.