I'd like to share what I think is a positive 'New Normal' in our cultural traditions ka.
On a few occasions, I was in a situation where things didn't go as it should have, either with insufficient preparations, miscommunication, or misinterpretation.
Normally, Thai people could just let go (and some may discuss the issue outside the meeting rooms or have left the meeting with increased frustration). This time, things didn't go quite the same 'normal' way.
- The issue was raised nicely with understanding where the gap could have been.
- The issue was reemphasized to voice the concerns of those who 'were affected', and with some possible gaps.
- Solutions were given without mentioning much at all about the issues, which could be left for the audience to read between the lines, and those issues were obviously seen anyway ka.
I thought to myself from the forums I attended, "This must be a 'New Normal' in our Thai culture, particularly in the bureaucracy system when we face the confrontation nicely."
- It is much less a 'top down instructions' approach.
- It is a friendly and assertive way to identify the concerns.
- It is a straightforward manner to point out what could have been wrong with some suggestions for improvement.
This 'New Normal' in our Thai meeting culture is so very positive to me that I now yearn for the next step of 'following to see if corrective actions or any form of actual improvements could be seen', which is even better as we will move together toward the same goal with genuine collective efforts beyond just 'nice and kind words showering each other with empty happiness, or just counting on/waiting for authority to order!'
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