Happy Monday to all ka.
Last week, I enjoyed KM sessions so much that I promised myself I'd share to this group and copy on my blog ka. These are the reasons why!
1. The first session started with the intention to give us some good understanding about the concept by Dr. Boondee Bunyakij who's been in the KM field for more than a decade. A proposed loop of action was practical from กำหนด (determine what to capture) สร้าง/ได้มา (create/acquire) รวบรวม/จัดเก็บ (collect/store) เข้าถึง (access) แลกเปลี่ยน (exchange) ใช้ (use)....the translation is mine so it may not be exact na ka.
This chart allowed us to ponder on our own focus at present as it showed quite clearly that many tended to have more activities on exchanges than other aspects. It made me pause to think of the whole system and for me to know what we have to know is the most crucial. This loop is filled with details of systems within each simple heading and helped the participants to review clearly, seriously, and systematically ka.
2. Sharing of a Siriraj medical school effort followed the 'principles' part. This was so fun as it offered the participants with real stories that were painful, have paved a solid path for more successes, and hopefully with continuous actions in many years to come.
It was the first time I listened to Prof. Duangmanee Laohapresitiporn (been deputy dean for quality for over a decade) and I couldn't enjoy much better ka....sanuk sud sud to hear stories that generated hope, unity, and joy! I also had a chance to ask several questions in private, what made me even happier ka.
Let me share only some of the keywords/key issues na ka:
- Continuity of key people to lead is crucial....yet, the person(s) must be seen with at least 3 qualities ka-- Passion, persistence, and people-oriented. Ajarn Duangmanee has stood out to the successors to the extent that they asked her to continue serving on this very same position.
- KM must be embedded from vision, mission down to implementation.
- Mobilization of key people is important to gain support and to boost their inner drive... from nurses to support staff like photographers.
- Awards could become great incentives to do better when properly used.
- Don't overlook some little remarks that could be meaningful to them in the way we may not have imagined....this came from an example of a staff who was to be awarded and a poster with her picture was put up in front of a restroom area. Ajarn Duangmanee had it moved after she said what if her mother saw it there. Her mother in fact came to the award ceremony! Little thing means big to many ka!
- Listening is still one of the best to do to maximize the use of diversity of people we have for the best results.
- I think there're several 'powers' for KM and organization to be successful. They are the power of opportunity, the power of storytelling, and the power of asking.
I still feel so goooooood while writing
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