Hello all! I disappeared not because I was very busy na ka. Normally, I would have an urge to write when I found something that struck my mind ka. In fact, I do have several the past weeks and they're little things. Now that those little things have added up, my writing gland knocks on me ka.
As you've seen from the subject, I have several stories about innovation ka....this term has been mentioned over and over again.....and it's with highest expectations (chai mai ka?) for us to see the performances and products of the new ministry of higher education, science, technology, and innovation! I for now am living with lots of questions, yet with some optimism na ka.
The other day when I talked with a senior administrator of an organization, he was telling me about a story of the US that came up with a space pen while Russians used pencils which were simple and so very cheap. Though I read a bit further to learn how pencils aren't that practical, this little story (most science-related people may have known decades before) ignited my thought ka.
Do we tend to look for more complicated solutions while some easier, simpler ones could work at some stages of our tasks?
Then I went shopping at Big C near my house to be impressed with its parking ticket system. I've been there occasionally and seen several changes. It started like many others to man 2 people in one booth, one for the incoming and the other for outgoing. After a while, I saw a ticket machine for us to pick it up when going in and so only one person manned the booth for the exiting cars.
This time, we no longer needed to pick up the ticket from the machine. We just drove through. What we had to do was to buy at a certain amount specified and present the receipts to get free parking.
I liked it much better than the previous ways of working ka:
- The steps for shoppers were reduced to just one from 3 earlier....picking up a ticket, taking some time to go and get receipts stamped at specified counters which could be on different floor(s), presenting our stamped receipts at the exit. It turned to be a 'One-stop Service' for customers.
- The supermarket could decrease their people to man at the entrance, at specific counters and to stamp receipts as well while they could maximize the use of their staff.
Could this be regarded 'innovation'?
Yesterday, my friends and I were sharing our assessment experiences from one's SME project. We discussed how necessary for a super small-size company to follow Baldrige Criteria and how feasible for them to come up with innovation.
After all, it has to go back to the overall contexts and keep creative yet simple to work on innovation!
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