Yesterday, I attended a sharing session of two Medical Schools (Rama and CMU), which have been awarded Thailand Quality Class (TQC). It was so fun that I couldn't help write to share it ka.
Learning I got na ka:
- Love it when the Dean from Rama Med School said, 'TQC/TQA is seen as a gimmick and should not influence over essence on heightening quality' whereas the CMU Med School cares more for the progress made and seen over award.
- Big picture is essential and it isn't limited to the senior leaders, but for most, if not all in the organization to understand.
- Communication skills are important, which could go along with storytelling, joint hands-on sessions, and other 2-way communication tools like townhall.
Using the right media could be highly effective. CMU Dean said YouTube viewers rose from 2,000 with him as presenter to over 500,000 when younger ones were in it!
- Context remains the key to realize what's available and reachable that will serve our missions, vision, and ultimate goals being a medical school in a university.
- Rama medical school has its policy on diverse workforce that could lead it to come up with lots of innovation.
- Knowing one's core competency means the optimal use to the best advantages of the school. In case of Rama, its strengths on networks with the private sector have allowed them to cooperate in many ways from solar roof panels to medicine production. CMU Dean said partnership with a selected few private companies are sufficient and suitable in its context/location.
- Leadership stays on as the most crucial element to direct, inspire, offer moral support to the teams.....with personal actions like personal visits, hands-on for OD, etc.
- Alignment with universities and support from them must be well-attended.
- Agility is proven during the COVID-19 when the whole crews team up to achieve their medical missions for the good of the public....became selfless too.
- Work flow analysis has become one of the tools to identify gaps, pain points to initiate new modes of handling some key issues.
- Continuous Quality Improvement has been in the blood stream of the CMU team to stay energetic, engaged, and productive.
I wrote out of my note yesterday without much in sequence na ka. Hope it's clear enough ka.
Cheers to the two Deans, Med Schools, and Universities kaaa! Sanuk maaaak!
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