Dear all, Monday has come to us far too fast even when I feel I have the luxury of time na ka.
For this week, I’d like to share what I’ve listened from my favorite podcast program, ‘How Leaders Lead by David Novak’, June 8, 2023, interviewing Oscar Munoz, former Chairman & CEO of United Airlines ka.
Since I’ve registered as a member of ‘Weekly Leadership Plan’, life is even easier ka. Besides listening to the interview, we can get email with a key takeaway ka.
Several things left on my mind and others from the key takeaway are:
1. ‘Heart’ --- seems more and more books and discussions from the West mention repeatedly about it….how we need to care for people’s emotions and hearts!
I recall too that this CEO Munoz said some people may have much harder personal/family life. So, he wanted to make sure that the workplace has become a pleasant place for them ka. Sounds so good to soothe their feelings and to boost energy for engagement and productivity na ka.
In the key takeaway, it reads, ‘If you want to create buy-in, don’t simply focus on the strength of your ideas and strategies. Connect with the hearts of the people you lead by listening and building trust.’
2. When asking one word other people would use to describe him, he said, ‘human’. I liked it right away, showing how caring as well as vulnerable he could be…authentic dee ka.
3. David Novak proposed three practical steps to connect with people’s hearts: slowing down to make space to connect with one’s team(s), sharing stories/anecdotes to reach a deeper emotional level; and involving others in key decisions.
4. Never too late to do the right thing! Leaders have to admit they’ve made mistakes and owned them ka! So admirable even at the time he was admitting a big mistake from ‘overbooking’, it was seen as something he shouldn’t have said. Only later the same situation became what people regarded as ‘proper to be done!’
I feel that it seems that westerners are getting to be more Asians in some good ways. What about us Asians ka?
Warm regards,
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