These days, when I think of my retirement, I realize my interest has changed quite a bit ka. My wish to promote internationalization (IZN) is still strong, yet not as strong....I check my own self when I see IZN articles. Previously, I'd fix my eyes there, skim through and if it was interesting, I saved it ka....not that eager laew ka.
I still have my eyes (and definitely ears) for leadership. My favorite podcast is still 'How Leaders Lead with David Novak' and so today, I'm sharing what he shares, serving as a guest in his own program, talking about his leadership lessons. He was co-founder and highly successful CEO of Yum! Brands (KFC, PIzza Hut, and Taco Bell) who turned market cap from Bn4 -Bn32. He prioritized recognition very high on his leadership style ka.
Several stories drawn from an interview on May 30, 2024 ka:
1. It was about a route salesman, Bob, at a small group meeting when David Novak listened to what they had to say about merchandising. Everyone praised Bob for being their mentor and role model as he was extremely good with customers. David noticed that Bob was crying and so he wondered why. Bob said after having worked at the company for 47 years and would retire in two weeks, he didn't know people felt this way about him. It hit David so hard that Bob never felt appreciated so David placed recognition as the single most important behavior that he would try to drive in any company that he ever worked in again!'
My take is , 'Do let others know when you appreciate them in one way or another, sooner than later ka.'
2. He took recognition seriously to work with fun. He saw his IT department, giving out 'rubber floppy chicken as an award. He liked the idea and started giving it to those who deserve appreciation. It wasn't just that. He wrote down on the chicken what was great, gave it to the person, took pix and sent one back to him/her, and then put it on his office wall even on his ceiling as there wasn't enough space. He cascaded it down to key levels and have trainings on related matters.
My take is, 'Recognition doesn't end when an award is given but it's a series of leaders' heartfelt actions that will make the recipients' hearts full of pride and positive energy! Other leaders would eventually follow too.'
3. David Novak's childhood had to move a lot following his father, 'government surveyor' to different cities and states. One time, he had to change schools 3 times in a year. His mother told him to make friends fast as they would be moving again. He's become a 'people person' and has a good sense of assessing people.
My take is ,'Change helps shape us to be more flexible when we take it up!'
This episode is long and I'd get more key takeaways to share later na ka.
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