Hello all....hope you're enjoying your Monday morning ka.
I have some experience to share after my eye surgery late last week ka. (Because of two eye issues, I decided to stay in the hospital for three days.....right decision mak)
Here are what I observed and learned ka:
Several strengths are the quality and age range of the eye doctors there ka...younger with extensive experiences in their specializations; and readiness at its insurance management center.
- one nice story when I talked with a patient transporter who helped me go through some processes. I asked him what he thought about his job as it was kind of very busy that day. He said he was used to the work and wouldn't be so tring. He was satisfied with his job because he felt he was making some merit every day from helping the elderly (errrrr!) who needed support ka. Happy story for me (and the hospital) loei ka.
Others that were observed include:
- Communication could have been better with common instructions (basic knowledge+info) for all the staff involved. Gaps were spotted easily, from time to be admitted/ operated and room availability, to proper preparation before going for the surgery and monitoring of blood pressure levels. It was either different responses from different persons or no definite answers to know when it was there.
- Human touch could readily be heightened. Since eye patients don't need that much closer attention except a little bit more for eye preparation and eye care, it could happen that nurses and assistants can simply finish their tasks ....not better and beyond to cover 'expectation management' with a fine sense of service.
- Comments were taken up quite promptly. My sister and I decided to share our experiences in the comment form provided. The head nurse came in to listen a little later after that ka. I suggested that they should benefit from their being a public organization and the comments would need attention and actions from the senior leadership as it relates to alignment, workforce motivation, process protocols, knowledge management, etc.
Am I too tough a patient or far too EdPEx mai ka?
Happy Monday na ka.
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