Hello all! Hope you're enjoying your Tuesday ka.
As you may know, I've been following a podcast program called, 'How Leaders Lead with David Novak'......like most of the episodes and been talking to myself that some must be written to share with you ka......been doing so without actions ka. Today, I'm taking it seriously ka.
Today, I'd like to share thoughts from Larry Merlo, CEO of CVS Health:
1. CVS Health's mission statement is, 'to help people on their path to better health.'
This CEO said he thanked one of his staff at a CVS store he visited when he spotted that the staff was being helpful to a customer. His staff answered that he was doing so because 'it's my way to help customers on their path to health'.
The mission statement works when it's put into practice with understanding and appreciation ka.
2. Better health means tobacco should not be sold in CVS stores. Mr. Merlo took a big bold step, deciding to lose 1.5 billion dollars in sales.
He was very nervous and sleepless the night before the Board meeting but it turned out that the Board agreed that it was the right thing to do and the discussion was brief.
I was very happy to hear how the Board cared for people's health over profits ka.
The CEO took some time to consult with health professionals, check the inventory and allow 6 more months to sell it before stopping it completely. He then rebranded the corporate to be more of a pharmacy with a convenience store not the other way around. No wonder they have stepped on to have mini clinics for patients with chronic diseases to visit too ka.
3. Failure is allowed when it means 'fail fast, fail cheaply, and fail on something new'.
Sanuk learning dee na ka!
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