I just got back from a retreat, allowing me to stay at a very new Smile Lanna Hotel in Chiang Mai (a boutique resort in the middle of CM city with natural beauty like birds' singing, and huge trees...I couldn't even hear the traffic noise).... no reviewer fees paid for me na kaa!
So impressed with the owner that it urges me to share with you today.
1. He said he did hire some professionals to manage the hotel but found that those didn't have much sense of service -- professional services go beyond certain protocols to personal touch.
2. He was 'omnipresent' during our 3-night stay -- at the check-in, at breakfast or dinner ka. He helped fry ปาท่องโก๋ (fried doughs) for the guests and recommended what to eat-- leading by examples/ personal actions.
3. The hotel uses local ingredients that are unique and fresh -- local food experiences for self-sufficiency and practical supply chains!
4. The hotel is only recently open for about a year to be challenged by COVID and he manages to keep all the staff in place -- staff's job security!
5. His staff told him they wished to try selling roti and Thai tea in the evening in front of the hotel. Seen the eagerness and readiness, he approved it (and obviously, we saw him there too!) -- staff's voice heard with support!
From the little things I got, it shows clearly how he values customers and staff.....humans high on his priority...what could become more and more expensive in the Robot era mai ka, do you think?
In any case, for now, it was a happy stay during the past weekend ka.
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