Hello all! It's so strange my life seems to be quite hectic from the start of 2024 (but my best friend says it's always like this ka! errrrrrrrrr! 5555!
This year, we continue to promote the use of EdPEx (Education Criteria for Performance Excellence) to ensure that universities have better understanding about why, what and how. We see higher education institutions think hard and long about their core competency and so I have one good case from the Oriental Hotel....credit to my niece who attended one of the courses ka.
Back to 1990, following the market situation demanding more operational and mid-level staff from increasing numbers of hotels and the hotel's survey results showing low retention rate, its General Manager set up the School of the Oriental Hotel Apprenticeship Program (OHAP) as a training ground that emphasized on practical experiences over theories which were commonly offered.
Key messages are: aware of the market change and requirements, know one's own brand value and expertise, learn of its internal situations, and know the competitors ka.
OHAP focused then on actual hands-on experiences based upon the Oriental Hotel standards to serve the purposes, starting from courses on its areas of expertise like cooking and service-related issues.
Today, it's grown to provide many more courses, e.g. Service Excellence, Effective Communications & Presentations, Table Manner for Kids, etc.
I like these current ones, which are: 'People Strategy' to offer planning and team building techniques on analysis and strategy principles. Another is 'The Power of Intuition' to open one's perspective for inner joy along the path to 'happiness and success' My niece will attend this one soon. They also offer 'eMOtional Detox' for participants to feel good and to love their own selves
Key messages are: KM system is essential. As services are about people, they've acquired their skills and experiences to the point that they're able to turn them into training courses. Again, what emotional stress issues are taken into consideration as well. Their own people grow and benefit in many ways ka.
Some courses run only for half a day and the participants will have a buffet lunch in its popular restaurant.....making the training a productive and yummy one while the hotel adds on their clients to the restaurant ka.
The fee for half a day is around 8,000 baht ka. Some may say it's too expensive but my point is 'once we know our core competency, we can do many more meaningful programs while wisely integrating them into our overall missions, people, facilities' ka.
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