Happy Monday ka, everyone.
I have several things to share from my recent workshop we offered to a group of university senior leaders (SL) ka.
1. Our overall workshops exclusively saw the 11 SL (out of 14) participating with our team without having any support staff in the meeting room ka. Here's what to share na ka.
- It was a happy exercise not to have an opening, closing, and group photos.
- The top leader stayed throughout joining all the activities....and for us, this is one best role model this SL has shown.
- We think with only the SL present, they tended to be more comfortable. They also learned how to 'work in the dark' as they didn't know what to expect and the program was loosely drafted.
- Workshops were at its best when everyone focused on the tasks as individuals or as teams as requested, not to be too much of an influencer or commander!
I strongly believe that if we see and accept our own selves better through self assessment and reflections, we'd be able to appear to inspire or encourage others much better while sending more positive vibes to the whole atmosphere with maximum learning.
- Thai caring is always what we treasure....not that we love free kanoms brought to us and participants, but more importantly it's about the time to think and manage for all to have the most delicious kanoms to enjoy.
- In the speedy rate of world changes, going by the rules could be a big barrier and we need bold SLs to make timely data-driven decisions, based on trust.
- If we think we know almost all that others share, we could lose learning from other perspectives.
- Self assessment helped SLs learn the meaning of diversity and get to appreciate its value far better.
- Life is fun adding to the management with 'Mu'nagement! This term is from one SL who told me to do one podcast episode sharing how SLs could benefit from signature and palm reading to put the right man in the right job and to learn different ways to convince different persons/groups.
2. One story to share and you may wish to think of yourself what your reactions could be ka.
One of the three of us came to say someone broke into her room and took all her possessions including toiletries bag. She asked the reception to see the CCTV while the other two went to check their rooms and thought of ways to help out.
Immediately the other two thought of the following:
- what the hotel needed to rush to take actions, including who to report to.and the steps the hotel should learn and have in place (standard practice, compensation, etc.)
- what was needed for the person to use and wear
Well, after some struggles between us and the hotel, we learned that our member went to the same room number but wrong building ka.
What would be your reaction if it were you ka?
We all wai'ed and apologized to everyone from cleaning to reception teams we saw kaa! We also shared with the SLs that we did lose face from making a mistake (caused the trouble) but we've had several lessons learned.....to be more careful/ recheck, to stay more calm, and most importantly to admit our mistakes and readily apologize in the open without delay ka.
Cheers to more learning kaaa!
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