Happy Tuesday to all ka.
I've just read an article about 'The Empathy Trap' by Anne Helen Petersen, August 2/9, 2021 issue (you can tell how slow I've been catching up with my reading lately ka...obsessed with YouTube for several years now.).So, let me highlight some of the things I like about this article with a story shared by my niece ka.
In fact, I've been touching on this topic for some years now and it seems the more AI is rising to be more influential in our lives, the better we have to get a good hold of our own lives to stress empathy too.
- We have yet to have mutual understanding about 'empathy' and even some US companies have thought of seminars and personal conversations especially during this COVID19 challenge, the big trap is how to lead people to 'bring their whole self to work' ka.
- Empathy goes beyond, 'Hey, care about other people', and 'making space for other people to make mistakes.', said Chelsea MacDonald at Ada.
- A few keywords drawn for us to think further are.... Empathy could be regarded as 'friction', 'expectations', 'communication', 'wellness' (to include mental health), DE&I (Diversity Equality, and Inclusion), and 'fairness'. This is based on American company cultures, dominated by white males still in many situations na ka.
Then comes a story shared by my niece who works for one of the Big 4 companies ka.
Basically, they work from home for over a year now. Each team looks at what happens with other teams in the office. Once, they noticed that one team leader gave a tumbler to each of his/her team, out of the personal pocket. This stirred discussions from other teams to the point that some team leaders started giving it too. My niece said, 'We complained not because we wanted the stuff but because we need to get some warm thoughts.'
This story made me think much harder loei ka. Each leader has his/her own ways of showing how caring and it also depends on how much they know about their team members' needs and styles na ka.
Empathy means, 'genuine caring and small gestures of it, understanding about others' needs, and timeliness' too mai ka?
Any comments mai ka?
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